Sub-processors
For everyone whose data drivoo holds
1. About this list
These providers process personal data for drivoo, under contract, only to run our service. We stay responsible for them. When we add or change one, we update this page and its version. Where a provider processes data outside the DIFC, we rely on a decision of the DIFC Commissioner of Data Protection that the place gives adequate protection, or on appropriate safeguards in our contract with the provider, such as standard contractual clauses.
2. The providers
| Provider | What they do for us | Data | Where |
|---|---|---|---|
| Stripe | Card and wallet payments | Card details, name, mobile number, email, amounts | Stripe Payments Europe, Ltd. (Ireland), the Stripe company that contracts with UAE accounts; Stripe processes payment data in the United States and other countries outside the UAE |
| SMSGlobal | Text messages, including sign-in codes | Mobile number, message | SMSGlobal's global messaging platform; messages to UAE numbers are delivered through UAE mobile networks |
| Meta (WhatsApp) | WhatsApp messages | Mobile number, message | Not used at launch: WhatsApp messages are switched off. |
| Resend | Email, including receipts | Email address, message, attached receipts | Japan |
| Expo (with Apple and Google) | Push notifications to the apps | Device token, message | 650 Industries, Inc. (Expo), United States |
| Google Maps Platform | Maps, routes and address search | Addresses and map points of pickups, drop-offs and the chauffeur | Google LLC, on Google's global network (including the United States) |
| AeroDataBox | Flight status for airport pickups | Flight number and date | AeroDataBox (British Columbia, Canada), reached through the RapidAPI marketplace of Nokia of America Corporation (United States); requests are processed outside the UAE, including in the United States and Germany |
| Sentry | Error reports from our servers | Technical error details only, no request data | European Union (Germany) |
| Microsoft Azure | Our servers and database | All the data we hold | UAE North (Dubai, United Arab Emirates) |
| Microsoft Azure Blob Storage | Uploaded documents, receipts and photos | Files you and our partners upload | UAE North (Dubai), with a geo-redundant copy in UAE Central (Abu Dhabi), United Arab Emirates |
| Microsoft Azure Blob Storage | Encrypted backups | All the data we hold | UAE North (Dubai), with a geo-redundant copy in UAE Central (Abu Dhabi), United Arab Emirates |
We also run our own routing and address search servers, used when Google's are unavailable. They are not third parties.
3. Changes to this document
The version and date at the top show which text is in force. When we change it in a way that matters, we update the version and tell the people it affects.
4. Contact us
Raise a support request in the app, or contact us at hello@drivoo.io or +971 52 111 0154.